Despite having previously published a post about the need for attorneys to be responsive by returning client calls and emails, as well as taking the time to explain things to clients involved in divorce, family law, or other cases, and provide copies of all pleadings and papers to the client. I have experienced a recent resurgence in people consulting me due to those kinds of problems. In the past couple of weeks four people have contacted me because their attorneys do not return their calls or emails, and when I ask questions about their cases, those people don’t know what is going on with their case, or even have copies of the case pleadings and papers. They also have not received bills, so they don’t know where their money is going.
If this is you, you may want to think about what is going on. In my opinion, you need to be involved in your case, after all it is your case, and be proactive in obtaining the results you desire.
When I work for a client, I am doing just that — working for that person. I always endeavor to respond to any telephone message, or email, within one business day. I provide my client with copies of all pleadings and correspondence. And, I give my client a monthly billing statement that provides the details of all work, and charges, incurred during the prior month. I don’t push my clients off to a paralegal or assistant when my clients want answers or advice.
After all, it is your case! You need to be involved, and you need to have all of your questions answered so that you can make intelligent choices in mediation, settlement, or going to trial. Take charge and be proactive in your case.